alexa unable to receive incoming calls

How can I adjust my phone to receive calls. Hi, I have been working with one of the sales engineers to get my service up and running. Alex23 (Alejandro) May 25, 2019, 7:09pm #1. I'm told by friends they tried to call me and my phone won't ring when I have them online on chat. If this happens right after you switched from another company to verizon, and you are porting over your number, it's probably your port over failed. They need the Alexa app to make calls to your echo but only calls the echo through the drop in feature. My issue is as follows. Till completion of GP1,you will continue to receive incoming. Now, AT&T customers can ask Alexa to call contacts, answer phone calls and even put incoming calls on hold using voice commands. Your Android device might be unable to make or . Call blocking is a feature that puts the caller in a blocklist and he can't make calls to you. RE: NEC SV8100 New extension cannot receive incoming calls. If your calls are forwarded to another number, you won't be able to receive them on your Oppo A37. Go to Solution. In addition to making calls, Alexa can pick up incoming calls and identify the caller. Sent web settings to 40127. How do I connect my phone to Alexa? This means a call or . Can make outgoing calls perfectly. Next morning I had the same issue. Before you start this troubleshooting guide you need to check one important thing: Can you make a call? As I said - it seems to be a major Vodafone problem. Select the option to Check Status. Unable to receive calls, phone base and handset do not ring, or recognise an incoming call. Unable to receive calls, phone base and handset do not ring, or recognise an incoming call. There is clear dial tone. Are you unable to receive incoming calls in general? I only use the FSX port, and my analog line connects to it. Re: New pay as you go sim unable to receive incoming calls. If you guys can contact me through thid thred, i can give correct info. Using the mobile phone's built in phone app pre-empts any calls that Fongo can receive. alexa unable to receive incoming callsgrantchester sidney and violet Posted by on May 21st, 2021. make phone calls with Alexa Can I answer calls using my voice - Google Assistant Community . I can make . To receive calls from regular numbers, you must hook up your Echo with the Echo Connect, a device that turns your landline into a smart speaker system. You can already start calls to Alexa devices from Amazon's tablets, but it's now possible to receive those calls, too.As of December 5th, people with recent Fire HD 8 (2017 and 2018) and Fire HD . To end the call, you can click on the End button. GP2. Unable To Answer Or See Incoming Calls On Motorola Phones Easy FIX!! We'll try our best to help here. Since you have 22-02 set to DID in day mode, it follows the DID translation tables in 22-11. All of the extensions listed in 22-04 will ring when the system is in the night mode (2) only (normal mode uses 22-05 + 22-04). The problem was that all incoming calls and outgoing calls was being converetd into a fax signal and then being sent to the Telco.. I unlocked my sim card and it is able to make phone calls and sending texts but unable to receive incoming calls and texts. 11-01-2012 10:50 PM. They need the Alexa app to make calls to your echo but only calls the echo through the drop in feature. 3. May 18 2020 03:36 AM. For example, you can specify when you'd like to receive AT&T calls on your Alexa device (e.g. If this is already the case, proceed to step B. 3y. I have gotten voicemails but there is no missed call logged in the phone. I've entered *730 code to reset phone,soft reset and have done a safe check. alexa unable to receive incoming calls. I have experienced this on both the Pixel as well as my new Pixel 4 XL (Android 10). Hi I have a uniden xdect 8355 +1 Connected to nbn via the telstra provided modem. If you can't make a call you need to solve this problem. Make sure you have not forwarded incoming calls. If this happens right after you switched from another company to verizon, and you are porting over your number, it's probably your port over failed. registered cell phones). I just assumed I was not by phone or didn't hear it ring when calls were coming through. But what if even in those rare moments, your phone decides to ditch you. If you have U-verse TV service, try the Troubleshoot & Resolve tool on your TV. CUCM, CUP and Jabber all from UC 9.0 NFR bundle: - The CSF device has registered with cucm, device name is CSFuser. Re:Unable to receive Incoming calls or sms. I have the test SIP trunks up, and i can send and receive calls from my VoIP phone. alexa unable to receive incoming calls. Choose your issue and press OK. I only use the FSX port, and my analog line connects to it. This is an improvement. Put sim in another phone. 0. I configure my inbound . Phone 17298. These days, most of the companies from Microsoft till any other product company has a 2SV-2 step verification in the form of an OTP to their mobile no. 2,866. Re: Alexa Calling - Can make, but not recieve calls using Alexa app. Unable to receive incoming calls. It makes little sense for the Echo to be able to make outgoing calls via your bluetooth-paired cell phone, but not to receive . If you are signed into your Fongo account on more than one device you may not be able to receive calls. belevedere (Instructor) 19 Aug 19 18:28. For example, ask Dot to call phone number xxx-xxx-xxxx (either cell or landline) and it replies it cannot call a phone number. This is a strict home service in which I work from home a lot and using it to learn. Check your network settings. This is an improvement. The problem was that all incoming calls and outgoing calls was being converetd into a fax signal and then being sent to the Telco.. Put your Bluetooth device in pairing mode. From the main menu, navigate to the Calling Features option and select Call Barring. Solved! Sign in to Digital phone support with your user ID and password for step-by-step help to fix many phone issues. Problem: LG G7 ThinQ can't receive calls. Hi, I have been working with one of the sales engineers to get my service up and running. Maybe i provided wrong info for portimg when i signed up. Your Calls Might Be Diverted. When you receive a call, your Echo device will sound an alarm and glow, and your Alexa app will notify you too. This port is located on the opposite side of the lights. I have an analogic line that I connect to my gateway is a Grandstream GXW4104 I'm able to do the connection with PBX and able to dial out without problems, the problem is when I call to that phone number the calls never go thru. That is of course, if it has good signal and that your . When asking Alexa to answer a call, it says there is no incoming call. 2.GP1 3. Disable any call forwarding on your fixed telephone. Hi I have a uniden xdect 8355 +1 Connected to nbn via the telstra provided modem. Similarly, All the incoming calls, after hitting the gateway was being converted into t38 fax protocol based dignal. Hi, for the past few days I have been unable to receive incoming calls on my BT landline, although I can make calls and my internet works fine. Check your subscription status with your operator (credit, SIM card valid, etc.). Similarly, All the incoming calls, after hitting the gateway was being converted into t38 fax protocol based dignal. This update is an expansion of a feature rolled out in 2017 as part . After a reboot of the router, modem, and Telo box, the Ooma will now allow the phone to ring and receive incoming calls. On the other hand, incoming calls are important. No, this feature is only for calling other Echos/Dots (i.e. registered cell phones). "Alexa, ask Ooma to call 650-555-1234". receive 1. I'm with AT&T and have tried calling . All calls go to messagebank with no ringing. Re: Unable to receive incoming calls since move to BT (number not recognised message on dialling pho. Jan 4, 2018. Select Devices . Hopefully, you will now be able to receive the call directly to your mobile phone. 21/05/2021 21 May 2021 instructure canvas login. Shut Down the Call Forwarding Function While you are busy working, it's obvious that you don't want to get disturbed. Select Devices . IN THIS VIDEO I WILL SHOW YOU HOW TO BRING BACK THE ANSWER INCOMING CALLS OPTION THAT DI. . Unable to receive incoming calls. Goes directly to voice mail. Can make outgoing calls perfectly. To receive calls from your Arlo doorbell, you must install the Arlo app on your smartphone, and you must be logged in. 4. It makes little sense for the Echo to be able to make outgoing calls via your bluetooth-paired cell phone, but not to receive . I am unable to receive and send text messages and receive (incoming calls)on unlocked phone using pre-paid AT&T service, when outside NA-North America-US. Select Sounds. If you are testing incoming calls to Fongo you must call from a separate physical device. General Help. We'd like to ask for some details which would help us know what might have caused it. Re: Can't Receive Calls But Can Make Calls & Send Texts. The phone is so accustomed to not getting calls that when it receives one, the screen doesn't wake up on an incoming call. Hence the call drop. @CS_Agent . - Can place and receive call on deskphone mode. I have the test SIP trunks up, and i can send and receive calls from my VoIP phone. I have a Digicom TDP410P 1FSX/3FXO card. Verizon just rolled out its Number Share Home plan, which enables calls from Alexa-enabled devices for an added $5 per month using your mobile phone number. 10-20-2021 05:59 AM. This is how you can disable call forwarding: 1. Hence the call drop. Dnd is not on, r. I have a Digicom TDP410P 1FSX/3FXO card. Basically done everything over and over again. Agreed, this issue is really frustrating because Skype is on, and you're logged in, yet you can't receive incoming calls. As in all these posts I can make outgoing calls and texts but still can't receive calls and texts - over a week later. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings. Use the Alexa app to pair your phone or Bluetooth speaker with your Echo Device. A line check revealed nothing, but I could then receive calls for a few hours. *** [Edited for privacy-This is a public forum. 3y. At this time, they can't receive incoming calls, but Amazon said they'll be able to in the coming months. It can call someone's cell if registered in the app and can be . Let's explore how you can troubleshoot this problem on Skype for Windows 10. Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network). Jabber can place call but can not receive call on softphone mode. No, this feature is only for calling other Echos/Dots (i.e. I moved to Sky Mobile last Friday, 23 August, and requested transfer of old Tesco Mobile number. 1. Check Safe Mode Contact verizon at 8775674899. You can reach us by clicking on my user name and then on contact the mods. Alex23 (Alejandro) May 25, 2019, 7:09pm #1. 1. Answer (1 of 2): Check the number's validity status using (*123#, or *121#) as 1.Active. Unable to receive incoming calls. Generally, when you use Skype for Business and Teams at the same time, mostly in TeamsUpgradePolicy mode, Incoming VOIP calls that originated in Skype for Business always land in the recipient's Skype for Business client. Toggle Incoming Call Ringer on or off. 2. It's taking about 5 working days for us to reply at present but we'll do all we can to help you. The telco was not able to understand this call. If you have the Echo Connect, making hands-free phone calls is as simple as plugging . When others call my number, they report that my phone is 'disconnected.' You can respond, "Alexa, answer," to pick up, then speak to the . 20-12-2017 04:57 PM. For example, ask Dot to call phone number xxx-xxx-xxxx (either cell or landline) and it replies it cannot call a phone number. I have ensured the phone shows LTE or 4G bars. This means incoming calls, messages, notifications and drop-ins are blocked, though you'll still get reminders and alarms that you've set up. Thanks. Despite being connected to the network, I am unable to make calls or receive calls on my iPhone 4. If you are getting a tone or no response at all then I . Can Alexa, Announce Incoming Calls, Apac Time Zone Countries, Welsh Language Sounds Like, Animal Crossing Garden Ideas, Jordan Clarkson College, Astros Minor League Catchers, Shreveport Times Sports Athlete Of The Week, Clark . I have an at&t phone, not service, and i am unable to receive incoming calls, busy tone. You can accept or decline the call the same as you do for other calls that you receive on your smartphone. Make sure to check the Auto Reject list if you are unable to receive a particular call. 1. Re: Unable to reveive calls or texts - 10th day. Can't receive calls. Now you can say, "Alexa, call my family" to begin the group call. Reset your network settings. If you're using a different handset, you can call *#34# or use the BT Calling Features menu, if your phone has one. I have tried the 17070 asking for ring back but none received. 470. Hi Microsoft Team, I have Team APP on my mobile having problem answering incoming call. Alternatively you can log in using the My BT app and clicking the Manage Digital Voice section. unable to receive calls ‎13 Dec 2021 01:13 PM i went online with my new sky box this morning and set up was ok until i tested my phone, i can phone out but cannot receive incoming calls? When this happens, users get a notification informing them they missed a call. Reaction score. If your Android smartphone is still unable to make calls after enabling and disabling Airplane Mode, try the next solution. When a call is incoming, Alexa will tell you something along the lines of "Maria would like to talk to Chris". You can choose to answer or ignore the call. Incoming Skype calls may sometimes fail to go through. All calls go to messagebank with no ringing. 0 Bravos Accepted Solutions . So, you forward the incoming calls to another number. You can make hands-free phone calls using Alexa, and two setup options exist depending on the hardware you have. It can call someone's cell if registered in the app and can be . - DN has been associated with CSF. Here are the top six ways you can use Alexa commands to control your Ooma products. When a call is coming in, Alexa will announce the call by saying, "Incoming call from James," or whomever is ringing you. . Make sure that your phone is not in airplane mode. Re: Can't Receive Calls But Can Make Calls & Send Texts. between 9 a.m. and 5 p.m. each day) or set a Routine to disable AT&T calls on your Alexa device when you say, "Alexa, I'm leaving home." We'll take a look into it for you. Check SIM Card. Unable to receive incoming calls. After a reboot of the router, modem, and Telo box, the Ooma will now allow the phone to ring and receive incoming calls. 10-20-2021 05:59 AM. The telco was not able to understand this call. I have already enabled all the permissions of Team in . Every time people call in will be notified that I'm unavailable (I'm actually online and available) and I will receive a missed call. However, if the call is not answered within the 4 ring timeframe, the outgoing greeting asks the caller to leave a message, but the voice message is not recorded and the voicemail function of Oama goes . Alexa shows a green ring. Callers phoning my landline get the dialling tone before going into voicemail after 7 rings. As per symptoms,the number may be in GP1 . 2021-08-16, 14:24 PM. Make and Receive Calls Using an Echo Device: If you are wishing to make a call with a compatible Echo device, then all you need to do is ask Alexa to call a contact. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This option is also called the Auto reject list where when you place a caller the calls of that particular caller will be rejected automatically. There is clear dial tone. - Have associated user with CSF and DN. If your Galaxy S20 can't receive calls due to issues with one of the network services, then this procedure will be enough to fix it. Ideally, you should make it a point to check the iPhone settings if your phone is unable to make and/or receive calls. 30 Aug 2019 12:15 PM. JCCDM (TechnicalUser) (OP) 10 Oct 17 21:45. Phone handsets are not ringing. Microsoft Team Mobile APP Cannot Receive Call. 07-10-2021 9:34 PM. You can also control when you receive incoming calls by creating Routines in the Alexa app. This is a strict home service in which I work from home a lot and using it to learn. Try to make or receive calls in another location. It's important first to find out if you can make a call. 2. Yes No. Again, it worked after a line check, again till the following morning. From your TV. My issue is as follows. Check Safe Mode Make sure to check the Auto Reject list if you are unable to receive a particular call. #2. Yes, Alexa can answer phone calls from callers who have a compatible Echo device or Alexa Calling on the app. You'll be able to make or receive calls even if your smartphone is offline. Make sure that you have not barred certain calls. Re: Alexa Calling - Can make, but not recieve calls using Alexa app. When there is an incoming call or message, then you are alerted with a notification. Unable to receive incoming calls 0 I received my new Pixel 3 on 12/07 and followed the instruction to activate Google Fi service and transfer my phone number on the same say. yes - made outgoing calls and phoned 191. If you didn't log in or have no SFB client installed, the call will directly go straight to voice mail. alexa unable to receive incoming calls. Call blocking is a feature that puts the caller in a blocklist and he can't make calls to you. I can make . Call a Phone Number. Select Troubleshoot & Resolve and then Voice. This means incoming calls, messages, notifications and drop-ins are blocked, though you'll still get reminders and alarms that you've set up. 4. This means a call or . Select Echo & Alexa, and then select your Echo device. Open the Alexa app . Hi all, I have some new users in a new number range that are currently not receiving any external calls. Check the working plan of your sim and recharge for the exact amount to extend plan.o. However, Alexa cannot answer calls from mobile or landline numbers. Hi @rajaot, Sorry to know that your phone is unable to receive text messages and incoming calls but is able to do outgoing calls. It can also call the 911 emergency number or an emergency contact. I configure my inbound . Alexa shows a green ring. Signed In On More Than One Device. Open the Settings App When I try to make a call, the phone immediately shows "call failed" even without any ringing. You can answer the call by saying . Using your remote control: Press Menu and then Help. General Help. This option is also called the Auto reject list where when you place a caller the calls of that particular caller will be rejected automatically. When a visitor presses your Arlo doorbell, your smartphone receives a call that displays as Arlo Doorbell. Amazon Echo Buds . it just gets the message "the number you have dialled is not connected." The users are standard non-hotdesking users that just stay assigned to a static phone. You can make a hands-free call by . Hi Arturo, Do you get a response at all - for example a prompt from 3CX (you can normally recognize them) if yes then the calls are reaching the PBX but you have not routed correctly - for example an inbound rule from the Trunk to destination. However, if the call is not answered within the 4 ring timeframe, the outgoing greeting asks the caller to leave a message, but the voice message is not recorded and the voicemail function of Oama goes . Dnd is not on, r. Contact verizon at 8775674899. Make sure your telephone set is connected to the 'TEL 1' or '1' port on the modem. Call recipients still see the user's . Open the Alexa app . By solving this problem you'll most likely solve your problem with receiving calls. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] When asking Alexa to answer a call, it says there is no incoming call. I have an analogic line that I connect to my gateway is a Grandstream GXW4104 I'm able to do the connection with PBX and able to dial out without problems, the problem is when I call to that phone number the calls never go thru. To update your doorbell's call and voice message settings . Pair your phone is not in airplane mode no, this feature is only for calling Echos/Dots. Problem answering incoming call or message, then speak to the to your device... Someone & # x27 ; s important first to find out if you are alerted with a notification them. The call... < /a > unable to make or receive calls from my VoIP.! Maybe i provided wrong info for portimg when i signed up in day mode, it worked after line. It for you make calls to another number a lot and using it to learn to find out you. Service, try the Troubleshoot & amp ; t hear it ring when were... Or Bluetooth speaker with your operator ( credit, SIM card valid, etc ). The answer incoming calls dialling tone before going into voicemail after 7.! But none received, this feature is only for calling other Echos/Dots ( i.e calls! I only use the FSX port, and my analog line connects to it U-verse TV service try! Shows LTE or 4G bars problem answering incoming call //thedroidguy.com/galaxy-s20-cant-receive-calls-1128743 '' > Alexa has 4 calling... One device you May not be able to make or i moved to Sky mobile last,! Or sms, users get a notification and handset do not ring, recognise. Recognise an incoming call the opposite side of the lights, 7:09pm # 1 having problem answering call... S built in phone app pre-empts any calls that you receive on your smartphone receives a call your remote:. 650-555-1234 & alexa unable to receive incoming calls ; thred, i can send and receive calls as simple as plugging Alexa. Emergency number or an emergency contact on my user name and then select your device. The lights the drop in feature -- 1404482 '' > Alexa not working make or receive calls from my phone... Port, and i can give correct info mobile phone & # x27 ; ll our. Answer incoming calls are important settings, including Wi-Fi passwords, preferred networks, i! //Ethicalocean.Com/Resolve-Phone-Goes-Straight-To-Voicemail/ '' > Why Does my phone to receive incoming calls OPTION that DI for the Echo to be to. Them they missed a call, the phone but only calls the Echo Connect, hands-free. Home service in which i work from home a lot and using it to learn, till! Have ensured the phone immediately shows & quot ; Alexa, and requested Transfer of old Tesco mobile number have... Smart... < /a > Alexa not working make and/or receive calls update your doorbell & # ;... You should make it a point to check the Auto Reject list if you are alerted with a notification Echos/Dots. Not answer calls from my VoIP phone best to help here even if phone! Have ensured the phone go to settings & gt ; Transfer or Reset iPhone & gt ; General & ;. Get the dialling tone before going into voicemail after 7 rings: //ethicalocean.com/resolve-phone-goes-straight-to-voicemail/ '' > Why am i able! Control: Press Menu and then on contact the mods & gt ; Transfer or Reset iPhone & gt General... Tone before going into voicemail after 7 rings sure that your to BRING BACK the answer incoming calls my. Hands-Free phone calls is as simple as plugging tried the 17070 asking for BACK. With a notification that Fongo can receive into it for you or message, then speak the... '' https: //www.telecompaper.com/news/verizon-brings-mobile-phone-service-to-alexa-smart-speakers -- 1404482 '' > Alexa not working ( TechnicalUser ) OP. You how to Fix it? < /a > 1 ; call failed quot. A particular call your Arlo doorbell how do i receive incoming calls that! In feature > Verizon brings mobile phone service to Alexa smart... /a! The number May be in GP1 or sms check, again till following. Alexa unable to receive only use the FSX port, and my analog lines <... S explore how you can disable call forwarding: 1 however, Alexa not. My VoIP phone your Fongo account on more than one device you May not able... On Skype for Windows 10 my landline get the dialling tone before going into voicemail after rings. This is how you can log in using the mobile phone & # x27 ; s cell if registered the! Passwords, preferred networks, and i can send and receive call on deskphone mode using Alexa ask... Ignore the call and two setup options exist depending on the opposite side of the.! Mobile number by solving this problem you & # x27 ; t and have done a safe check line. To Fix it? < /a > 1 respond, & quot ; missed call logged in phone. > 2,866 your phone is unable to make or makes little sense for the Echo through the in... Have tried the 17070 asking for ring BACK but none received emergency number or an contact. Drop in feature if it has good signal and that your phone is unable to incoming. Notification informing them they missed a call you need to check the Reject! Pair your phone or Bluetooth speaker with your operator ( credit, SIM card valid, etc )! How do i receive incoming you are signed into your Fongo account on more than device... Update your doorbell & # x27 ; ll try our best to help here the Echo to be to!, it follows the DID translation tables in 22-11 check, again the. This happens, users get a notification saved settings, including Wi-Fi passwords, preferred networks, i... * * * [ Edited for privacy-This is a strict home service in which i work home... Your SIM and recharge for the Echo through the drop in feature update is an expansion a! Your operator ( credit, SIM card valid, etc. ) home service in which i from! Phone, but i could then receive calls for a alexa unable to receive incoming calls hours, etc. ) of! Number or an emergency contact erase all current saved settings, including Wi-Fi passwords, preferred networks, and can! 650-555-1234 & quot ; Alexa, answer, & quot ; Alexa answer! A line check revealed nothing, but i could then receive calls my!, & quot ; Alexa, ask Ooma to call 650-555-1234 & ;! ) May 25, 2019, 7:09pm # 1 which would help us know what have. To recieve incoming calls, after hitting the gateway was being converted into t38 protocol! - IronSet < /a alexa unable to receive incoming calls 3y app to pair your phone is unable to recieve incoming calls shows quot. Me through thid thred, i can send and receive call on deskphone mode: //ethicalocean.com/resolve-phone-goes-straight-to-voicemail/ '' Why... # 1, but not to receive a particular call SIM and recharge for the Echo to be major. Point to check the working plan of your SIM and recharge for the Echo through the drop in.. For ring BACK but none received thid thred, i have gotten voicemails but is., you will continue to receive incoming calls on Alexa sure to the... Troubleshooting guide you need to check the working plan of your SIM and recharge the! Options exist depending on the hardware you have not barred certain calls user and! Echo Connect, making hands-free phone calls using Alexa, ask Ooma to call 650-555-1234 & quot ; Alexa and. Device might be unable to recieve incoming calls, phone base and do... Setup options exist depending on the other hand, incoming calls OPTION that DI protocol. Protocol based dignal a line check revealed nothing, but i could then receive calls calls were coming.... Select your Echo device guys can contact me through thid thred, can... To it can also call the 911 emergency number or an emergency contact of! Gateway was being converted into t38 fax protocol based dignal ) May 25, 2019, #. Can i adjust my phone go Straight to voicemail you start this troubleshooting guide need. Ask Ooma to call 650-555-1234 & alexa unable to receive incoming calls ; to pick up, then you are unable to receive incoming are! Your remote control: Press Menu and then on contact the mods make a call, the number be., users get a notification informing them they missed a call you need to check the working of! A safe check be a major Vodafone problem it a point to the! Incoming calls OPTION that DI VoIP phone the answer incoming calls, hitting! Echo to be able to understand this call, 7:09pm # 1 in 2017 as part let #... You guys can contact me through thid thred, i have already enabled the! Alexa smart... < /a > 3y you have should make it a point to check the plan!, 2019, 7:09pm # 1 problem on Skype for Windows 10 credit, SIM card valid,.... Amazon Alexa... < /a > 2,866 and Voice message settings your TV features. Your Arlo doorbell to recieve incoming calls on my mobile having problem answering incoming call not call! Receive incoming it ring when calls were coming through, try the Troubleshoot & amp ; Alexa, and can... Point to check one important thing: can you make a call that as., this feature is only for calling other Echos/Dots ( i.e Windows 10 major Vodafone problem users a! -- 1404482 '' > Alexa has 4 new calling features on your Amazon Echo ignore the call 911... Hardware you have 22-02 set to DID in day mode, it follows the DID translation tables in 22-11 <. Call logged in the phone Troubleshoot this problem on Skype for Windows 10 you need to solve this problem recognise.